Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior   Associate in   Design   & AI Strategy team   you will play a pivotal role in shaping the user experience of our products and services by   leveraging   your advanced knowledge of experience design principles. Collaborating with cross-functional teams,   create   innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our   employees and   customers. Partner with the AI Design Strategy team   to deliver AI enablement programs,   create, maintain   and evolve workforce tools, and support the PXT organization in adopting AI-powered workflows. You will help bring UX Design Thinking to the systems people use to learn, evaluate, and apply AI in their day-to-day work. This includes co-owning AI-related office hours and enablement sessions and shaping the visual design and information architecture for workforce tools.

Support ideation and discovery across AI initiatives through rapid prototyping, visual and interaction design, information architecture, and lightweight coding proofs of concept using tools such as VS Code, GitHub Copilot, Claude Code, and similar AI-assisted workflows. Perform front-end design and development on internal web applications, interactive pages, and lightweight prototypes using HTML, CSS, and JavaScript; support prototype-to-tool iteration, UI polish, and related deployment needs. Evaluate internal and external AI tools across practitioner-relevant tasks; document strengths, limitations, use cases, and risks; and translate findings into practical guidance, demos, evaluation results, or recommendations the organization can use. Own and evolve UI design and information architecture for custom-built tools— including wireframes, UI mockups, site structure, navigation, and content hierarchy. This includes front-end   design and   development on Confluence-hosted SPAs (HTML / CSS / JS), support deployments (file management, site registry, UI polish), and use VS Code with GitHub Copilot to prototype, iterate, and help build new workforce tools.   Track adoption analytics,   maintain   a demand / request log, participate in the Design Strategy AI Sync and related forums, and escalate complex requests (governance, architecture, controls) to the appropriate lead. Help design and maintain self-paced learning, support, and onboarding mechanisms for existing and new tooling, including walkthroughs, videos, guides, slide decks, one-pagers, demo environments, FAQs, quick-reference content, reusable answers, and self-service content for Knowledge Base authors. Onboard users to AI workforce tools end-to-end — grant access, walk through the self-service creation flow, verify first completion, and conduct quality reviews, completeness, standards alignment. Co-lead AI-related office hours, workshops, and enablement sessions (AI Primer, KB creation, LLM Suite / M365 Copilot best practices), and serve as first point of contact for access, setup, troubleshooting, and general guidance across internal tools and AI initiatives. Required Qualifications, Capabilities, and Skills Bachelor’s degree in Design, a related field, or equivalent experience 3+ years in UX design or information architecture within a large enterprise or similarly complex environment— supported by a portfolio showing UI / interaction design, information architecture, or internal product