Senior Program Manager

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry. Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview.   This role addresses the complex challenge of scaling artificial intelligence initiatives across Direct Sales operations to bridge technical capabilities with frontline business needs. Navigating a rapidly evolving landscape, the successful candidate resolves operational gaps by synthesizing qualitative feedback and quantitative data analytics, including call recordings and performance trends. Strategic roadmaps and prioritized project backlogs must be continuously aligned to ensure AI implementations drive clear return on investment while safeguarding the customer and agent experience. Through rigorous project mitigation and proactive stakeholder management, this position overcomes cross-functional silos to transition early-stage AI concepts into high-performing production features.   What Success Looks Like (Objectives): Define and communicate a comprehensive AI roadmap and prioritize the project backlog to maximize business value, departmental capacity, and ROI Translate complex data sets and call trends into actionable performance insights, eliminating systemic gaps in training, staffing, and operational processes Leverage advanced AI literacy to design and deploy internally driven projects that directly improve the Direct Sales agent and customer experience Facilitate cross-functional alignment on complex project plans, mitigating operational risks and ensuring timely execution of key deliverables Establish robust feedback loops with senior leadership, delivering concise, data-driven presentations on project statuses and strategic business impacts Skills, Experience and Requirements Core Skills and Competencies (What you’ll bring): Strong analytical thinking and problem-solving skills to interpret complex performance metrics and make data-driven deployment decisions Proven expertise in managing diverse stakeholders and driving execution across cross-functional business and technical teams without direct authority Exceptional communication capabilities to synthesize technical AI concepts into clear, concise executive presentations for senior leadership Critical experience guiding program initiatives within fast-paced, high-pressure operational environments with competing deadlines High AI literacy, including functional awareness of AI/ML models, Generative AI, and Agentic AI applications to optimize project tracking and workflow efficiency   Additional Qualifications Project Management Professional (PMP) certification   Minimum Requirements:   Minimum Education: Bachelor’s or Master’s degree in Business or a STEM field, such as Information Systems, Mathematics, Finance, or Accounting Minimum Experience: 3 years of experience in program/project management Required Technical Skills: AI/ML concepts, Generative AI, or Agentic AI project tracking Performance metrics analysis and data interpretation Stakeholder management across technical and business teams   Visa sponsorship not available for this role Salary Ranges Compensation: $83,950.00/Year - $119,900.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all