Shipping and Receiving Lead

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Shipping and Receiving Lead to join our Facilities and Workplace Operations team at our Santa Clara headquarters. Reporting to the Workplace Experience Sr. Manager in our People & Culture Organization, you will own the end-to-end logistical integrity of our campus back-of-house operations while remaining fluid and responsive to the needs of our broader facilities environment.

Grounded in a zero-trust mindset and a commitment to mindful stewardship, you will protect corporate assets, eliminate lobby clutter, and directly support internal neighborhoods through cross-functional excellence. This is a dynamic, high-impact role requiring technical precision in logistics, compliance enforcement, and hands-on flexibility across a 300,000 sq ft campus footprint.

What you’ll do (Role Expectations)

• Oversee daily central mailroom and loading dock operations, enforcing digital intake scanning via Envoy and securing high-value technical assets inside badge-restricted cabinets to ensure SOC2 Type II and ISO 27001 compliance

• Manage centralized shipping and receiving operations, logging and sorting incoming USPS mail, parcels, and carrier packages into departmental folders for efficient employee pickup

• Partner cross-functionally with R&D Lab Managers to handle heavy freight, execute dock de-trashing, conduct damage inspections, and enforce strict HazMat isolation protocols

• Provide flexible facilities support across campus, including MPR room flips, furniture reconfigurations, corporate event logistics, and internal desk or team office relocations

• Conduct building floor audits to log work orders, monitor facility maintenance needs, partner with day porters/vendors, and coordinate the physical setup of workplace fit-up assets

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: you seamlessly transition between strategic warehouse inventory oversight and rolling up your sleeves for hands-on facilities execution

• You thrive in ambiguity. You are comfortable building the path as you walk it. You view a fast-paced corporate