Onsite Infrastructure support

The Senior Onsite Infrastructure support  acts as a technical lead responsible for delivering high‑quality onsite support to end users while guiding junior team members. This role bridges advanced IT operations—including network, cloud, cybersecurity, and data governance—with business needs. It also collaborates closely with regional counterparts and vendors to ensure IT initiatives are implemented effectively and aligned with global standards. Working time:  09:00 AM – 06:00 PM, Monday to Friday , onsite at the  client office, Sai Gon Ward .

Technical Leadership Mentor and provide hands‑on guidance to Junior Helpdesk team members. Serve as the primary escalation point for complex incidents and technical issues. Advanced IT Operations Oversee and troubleshoot network systems and perform required maintenance. Manage and support cloud environments (Azure, GCP), including configuration, monitoring, and optimization, in coordination with regional teams. Work with vendors and regional counterparts to implement and maintain IT solutions in line with corporate standards. Cybersecurity & Data Privacy Support cybersecurity patching, vulnerability remediation, and incident response. Enforce data privacy and security controls according to company and regional policies. Collaborate with cybersecurity teams and vendors to address threats and ensure secure environments. Data Governance Apply data governance principles to daily operations, ensuring compliance with data privacy requirements. Provide occasional hands‑on support for data‑related tasks as needed. Collaboration & Vendor Management Work closely with regional IT teams to stay aligned with global/zone IT strategies. Coordinate with vendors to ensure timely, effective service delivery. Project & Process Support Lead or support projects related to end‑user services, infrastructure enhancements, or process improvements. Act as “smart hands” for regional teams during local implementations. Maintain accurate documentation and reporting for all technical and operational activities. Job Requirements Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field. 3–5 years of experience in IT support, infrastructure, or system administration within FMCG or technology‑focused environments. Strong knowledge of cloud platforms (Azure, AWS, GCP) within enterprise environments. Solid understanding of networking, cybersecurity fundamentals, and data privacy controls. Familiarity with data governance concepts.

Strong troubleshooting and problem‑solving abilities. Excellent teamwork, communication, and coordination skills. Ability to communicate effectively in English, both written and verbal. Experience working with vendors and cross‑functional teams. Strong documentation and reporting skills. Preferred Experience with DevOps tools or practices. Ability to train and guide junior staff. EMPLOYEE BENEFITS AND PERKS Attractive and competitive salary package. Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law. 13th-month salary (guaranteed). Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave. Premium Healthcare Insurance (1+1 for employees and dependents). Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being. Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning. Learning & development support, including access to training resources and voucher sponsorship for professional certification exams. Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation. Special allowances and gifts: English and Japanese language