Customer Success Manager

Customer Success Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Customer Success Manager (CSM) plays a critical role in the customer's digital transformation journey. The CSM is a key member of HPE's account team and serves as a direct point of contact, understanding client business objectives, project priorities, and desired outcomes. With this insight, they align the service adoption journey to best suit the client's needs and optimize their experience with HPE. A primary function of the CSM is to help clients make the most of HPE's solutions, ensuring they achieve the desired results and realize the maximum return on their investment. Their involvement continues throughout the client's engagement with HPE, from onboarding through to solution adoption. This involves ensuring consistent and meaningful engagement, optimizing usage, and aiming for revenue growth, account expansion, and sustained customer loyalty. CSMs are directly responsible for driving usage growth and the upsell sales motion within their designated accounts. Partnering closely with Sales Specialists, they harness their specialized knowledge to identify and nurture new sales pipeline within their accounts. This responsibility comes with an ownership of a quota, emphasizing the significance of maximizing the customer adoption. The CSM continuously promotes the value of HPE's as-a-service offerings to meet client business objectives. CSM's post-sales activities are focused on maintaining and deepening relationships, accelerating consumption and utilization of existing services, identifying opportunities to introduce additional HPE solutions, and consistently delivering tangible business value with a high standard of customer service. The CSM is dedicated to client success, ensuring they benefit from our solutions while also providing feedback and insights to our internal teams for continuous improvement. The CSM is customer facing and may regularly be present onsite on customer premise. Key Requirements We are seeking an experienced Customer Success Manager who is passionate about building trusted customer relationships, delivering measurable outcomes, and driving long-term customer success. The successful candidate will demonstrate: A customer-centric approach, with a proven ability to develop trusted relationships and act as a strategic advisor to customers. Strong commercial acumen, with the ability to identify growth opportunities, support contract renewals, and maximise customer value while balancing commercial and operational objectives. Demonstrated experience in Customer Success, Account Management, or Service Delivery within a Managed Services environment. A strong understanding of managed service delivery, including governance, service management, customer lifecycle management, and continual service improvement. Experience developing and executing Customer Success Plans that align service delivery with customer business objectives and desired outcomes. A solid understanding of service performance measurement, including KPIs, SLAs, success metrics, and business outcomes, with the ability to analyse, report on, and communicate performance to customers and