Risk & Control Fraud Ops Intermediate Analyst

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi We’re currently looking for a high caliber professional to join our team as Officer, Risk & Control Fraud Ops Intermediate Analyst Hybrid (Internal Job Title: Fraud Ops Intermed Analyst – C11 ) based in Kuala Lumpur, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life. The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. The Risk and Control Officer for Fraud and Authorization will play a pivotal role in safeguarding Citi's financial integrity. This strategic position demands a visionary leader to develop, implement, and continuously enhance our fraud risk management framework.   This individual will spearhead initiatives to proactively identify, rigorously assess, and effectively mitigate complex fraud risks, ensuring the deployment of robust controls. Responsibilities will include the timely review of quality program by monitoring transactions and call quality, identifying gaps and improvement opportunities and provide timely feedback to line managers , insightful analysis, and decisive escalation of unusual activity, all while upholding strict adherence to internal policies and external standards.   Key focus will be on critical processes such as fraud and authorization quality review ensuring full compliance and audit requirements.   Beyond technical expertise, this individual will serve as a trusted subject matter expert, mentoring team members and fostering collaborative partnerships across the organization to fortify our defenses against both internal and external fraud threats.

Strategic Leadership & Program Management: Lead the design, implementation, and continuous improvement of the Fraud Risk Management framework and procedures within the Fraud and Authorization department, especially establishing robust control frameworks to govern and safeguard high-value activities for Ultra-High-Net-Worth customers. Develop and execute strategies to proactively identify, assess, and mitigate emerging fraud risks across all business activities. Drive the integration of fraud risk management best practices into daily operations and new processes development. Act as a primary point of contact and subject matter expert for all fraud risk and control matters within the department. Mentor and guide team members, fostering a culture of strong risk awareness and control effectiveness. Risk Assessment & Control Implementation: Conduct advanced fraud risk assessments, including scenario analysis and impact