Team Lead, Procurement Technology, Coupa Product & Platform Services

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Manager, Coupa Product & Platform Services is responsible for the strategic direction, roadmap, governance, solution design, delivery, and operational health of Northern Trust’s Coupa Source-to-Pay platform. This role leads a team of Coupa functional analysts, configuration specialists, and support resources responsible for platform enhancements, production support, integrations, and continuous improvement initiatives. The role serves as the primary business and technology owner for the Coupa ecosystem, including Sourcing, Contract Lifecycle Management, Supplier Management, Procurement, Invoicing, Reporting, and platform integrations. This position partners closely with Procurement, Finance, Accounts Payable, Legal, Risk, Technology, and business stakeholders to deliver new capabilities, optimize business processes, improve user experience, and maximize platform value. The Manager is accountable for balancing strategic initiatives, operational priorities, regulatory requirements, and platform stability while ensuring alignment with enterprise procurement objectives. The role is also responsible for leading day-to-day support operations, developing team capabilities, managing vendor relationships, and ensuring timely delivery of roadmap initiatives and production support activities.

Product Strategy & Platform Ownership Own the Coupa product strategy, roadmap, enhancement portfolio, and long-term platform vision. Act as Product Owner for Coupa Source-to-Pay capabilities, including Sourcing, CLM, Supplier Management, Procurement, Invoicing, Approval Workflows, Reporting, and related functionality. Partner with business stakeholders to identify process improvements, automation opportunities, and platform enhancements. Establish and govern demand intake, prioritization, and backlog management processes, ensuring focus on the highest-value business outcomes. Serve as business owner for Coupa-related integrations, including ZIP, PeopleSoft, Coupa Risk Assess (CRA), Workday, and other connected platforms.

Leadership & Delivery Management Lead and develop a team of Coupa analysts, developers, and support professionals. Establish team priorities, performance objectives, resource plans, and development goals. Manage delivery of platform enhancements, projects, releases, and production support activities. Ensure appropriate workload balancing across strategic initiatives, operational support, and regulatory commitments. Promote knowledge sharing, documentation standards, and continuous improvement across the team. Production Support & Operational Excellence Serve as the highest-level escalation point for complex functional, configuration, process, and integration issues. Provide leadership and oversight for incident management, root cause analysis, and problem resolution. Drive reduction of recurring production issues through process improvements, automation, and platform optimization. Monitor platform performance, support metrics, service levels, and user satisfaction. Ensure offshore and vendor support teams operate effectively and meet established service expectations. Governance, Risk & Compliance Oversee platform governance, security, data