Commercial Issues Management Director, Complex Issue Resolution

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Department Overview: Our team sits at the center of how the Commercial Bank resolves its most significant issues. We drive root cause analysis, remediation strategy, and control design that prevents recurrence.   Closing an issue is not the win. Building controls that hold is.   This individual contributor serves as the subject matter expert for the portfolio's most complex, high priority issues. The role requires significant experience designing, assessing, and challenging controls in complex risk, audit, regulatory, or governance environments. The individual owns issues from identification through closure, driving remediation execution while providing expert challenge on control design, remediation effectiveness, and sustainability. Success requires independent judgment, the ability to identify gaps others may miss, and the credibility to influence senior stakeholders to deliver outcomes that withstand governance, audit, regulatory, and independent validation scrutiny. The above details are specific to the role which is outlined in the general description below. Depth & Scope: Manages programs with a moderate to high level of regulatory oversight Manages programs with a moderate to high risk profile Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures and principles of project / program management Typically leads the delivery of up to Tier 2 programs with a moderately high to high complexity profile May on occasion lead the delivery of Tier 1 programs Directly manages a team or Project Managers / Business Analysts and / or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit Provides strategic guidance to business / functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed Education & Experience: Bachelor's degree required Project Management Certification required 10+ years relevant experience Comprehensive knowledge of the practices, procedures and principles of project management Exposure to financial management with respect to tracking, forecasting and managing project budgets. Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills Strong facilitation skills Commitment to team skills development and ability to attract top talent Team player with ability to build and maintain strong working relationships with internal and external partners Ability to create and foster a cohesive team, and promote a positive work environment for all employees. Ability to think strategically and possess strong business acumen Proven ability to stay focused under pressure, demonstrating resilience in challenging situations Experienced change agent, able to guide cross-functional teams through complex change from concept to execution Comfortable with ambiguity and ability to cope