Senior Manager, Technical Operations

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Senior Manager, Technical Product Operations Introduction to the Team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services, helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through one of the most connected marketplaces in travel. We are looking for a Senior Manager, Technical Product Operations to help scale Digital Operations by bringing stronger technical program leadership, operating rigor, and cross-functional execution to the team. This role will be responsible for creating and evolving the processes, governance, and planning frameworks that enable our organization to deliver effectively across Paid Media, Web, Email, CRM, Engineering and emerging digital channels. This person will act as the technical PM and operational backbone for the team, driving intake, prioritization, dependency management, roadmap visibility, and execution discipline across initiatives. They will work across Marketing Operations, Engineering, Product, Web Experience, Paid Media, CRM, Analytics, and AI to ensure the highest-value work is moving forward, teams are aligned, and operating models continue to mature as the organization grows. This is a high-impact role for a leader who can bring structure to ambiguity, create scalable ways of working, and raise the bar on how cross-functional digital initiatives are planned and delivered. In this role, you will: Own the end-to-end intake, prioritization, and roadmap management process across Digital Operations initiatives spanning Marketing Operations, Engineering, Web, Paid Media, CRM, Analytics, AI, and new partner-facing channels. Serve as the technical program lead across a complex portfolio of work, ensuring initiatives are clearly defined, appropriately prioritized, and executed with strong cross-functional alignment. Drive quarterly and annual planning cycles, including capacity planning, dependency management, sequencing, and resource allocation across multiple teams and workstreams. Establish and continuously improve governance frameworks, decision-making processes, operating rhythms, and escalation paths that help the organization scale effectively. Build repeatable playbooks, documentation standards, and execution frameworks that create consistency across how work is requested, assessed, planned, delivered, and measured. Partner closely with Product, Engineering, Marketing Operations, Web Experience, Paid Media, CRM, Analytics, and business stakeholders to coordinate complex cross-functional initiatives from concept through implementation. Identify and manage risks, blockers, dependencies, and timeline tradeoffs, and ensure leaders have the right visibility to make informed decisions. Create clear accountability models and mechanisms that help teams adhere to process while still moving with speed and flexibility. Develop reporting frameworks and dashboards that provide visibility into throughput, capacity, roadmap health, delivery performance, and business impact. Lead operational reviews and executive communications that support prioritization,