Lead Mainframe Storage Engineer

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Mainframe Storage Engineer Based on Mastercard's documented lead-role responsibilities around operational ownership, technical direction, risk management, capacity management, audit support, and cross-functional coordination, a Storage Team Lead role should combine hands-on technical leadership with people leadership, governance, and operational accountability. Storage Engineering Lead Position Summary The Storage Engineering Lead is responsible for the technical leadership, operational stability, strategic direction, and day-to-day management of enterprise storage platforms. This role leads a team of storage engineers responsible for the design, implementation, support, security, performance, capacity management, and lifecycle management of on-premises and cloud storage infrastructure. The Storage Engineering Lead serves as the primary escalation point for storage-related issues, drives continuous improvement initiatives, ensures compliance with enterprise standards, and partners with architecture, platform engineering, security, infrastructure, and application teams to deliver reliable and scalable storage services.

Technical Leadership • Provide technical leadership and strategic direction for enterprise storage platforms. • Define and maintain storage architecture standards, roadmaps, and operational procedures. • Lead evaluation, selection, and implementation of new storage technologies and services. • Serve as the highest level technical escalation point for complex storage incidents and performance issues. • Mentor engineers and develop technical expertise across the team. Operational Excellence • Ensure availability, resiliency, and performance of enterprise storage environments. • Oversee storage monitoring, alerting, incident response, and problem management processes. • Drive root cause analysis and corrective actions for major incidents. • Maintain operational readiness through automation, documentation, and process improvement. • Ensure compliance with operational, security, and engineering standards. Capacity & Performance Management • Own storage capacity forecasting and utilization planning. • Monitor growth trends and recommend upgrades, optimizations, and lifecycle actions. • Ensure proactive identification and mitigation of storage performance bottlenecks. • Provide regular reporting on capacity, utilization, performance, and risk posture. • Partner with business and platform teams to support future demand forecasting.

Leadership • Lead, mentor, coach, and develop storage engineering staff. • Establish team goals, priorities, and development plans. • Drive accountability for operational excellence and customer service. • Support succession planning and knowledge-sharing initiatives. • Foster a culture of ownership, innovation, and continuous improvement. Governance, Risk & Compliance • Ensure storage platforms adhere to security, regulatory, audit, and operational requirements. • Support internal and external audit activities. • Maintain documentation, standards, and evidence required for compliance reviews. • Identify and manage operational risks associated with storage infrastructure. • Drive remediation activities and continuous improvement efforts. Cross-Functional Collaboration • Partner with Infrastructure, Mainframe, Cloud, Database, Security, Network, and Application teams. • Coordinate