Complex Claims Consulting Director - Mass Tort Unit

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  Individual contributor responsible for the direct handling and overall management of the most complex, highest exposure claims in the Mass Tort Claims Unit. This individual contributor is recognized as the most senior claims professional. Responsible for handling of claims involving social medial/AI addiction, sexual abuse and molestation, pollution/environmental, toxic chemical exposures, product exposures involving multiple claimants, talc, PFAS/AFFF and other claims that impact multiple policy periods. In conjunction with senior level management, this individual works on assignments requiring the highest degree of technical complexity and coordination of negotiation, litigation management, and coverage-related issues. The position has national scope of claim assignment.

Essential Duties & Responsibilities   Performs a combination of duties in accordance with departmental guidelines:   Assess coverage obligations including analyzing policy language in order to recommend and prepare written coverage determinations.  Partners with coverage counsel, as applicable.    Manages an inventory of the most complex commercial claims, which generally involve multiple years of coverage, have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and management of complex litigation.  Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services. Sets and manages timely and adequate reserves considering coverage, liability, and damages. Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that often includes negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.  Proactively and independently coordinates, leads, and executes on agreed upon strategies.  Prepares and presents high exposure matters to senior leadership, counsel, and others.  Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.  Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.  May perform additional duties as assigned.   Skills, Knowledge & Abilities   Expert knowledge of commercial insurance industry, products, policy language, coverage, issues pertaining to legacy liabilities, and claim practices.  Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis, and recommendations in a concise manner to senior management, as well as with external business partners and customers.  Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous and challenging business problems.    Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies. Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.  Ability to drive results by taking a proactive long-term view of business goals and objectives. Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.  Ability to