Informatica Success Architecture Senior Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Informatica is the leading enterprise cloud data management company, empowering organizations around the world to realize the transformative power of their data. As the Sr. Director, Customer Success Value Engineering, you will lead the value engineering practice within Informatica's Value Engineering team — shaping industry-specific business value frameworks, advising external C-suite stakeholders, and driving measurable outcomes across our enterprise accounts.

Develop and operationalize Business Value Assessment (BVA) frameworks for the top 4 industries across the full end-to-end customer journey, and lead BVA engagements for top-tier accounts to translate platform capabilities into compelling business outcomes. Serve as a strategic advisor to C-suite clients, building trusted relationships that drive engagement focused on innovation and measurable impact. Partner closely with Success, Product, and Sales teams to align engagement strategy with customer use cases and embed value delivery throughout the customer lifecycle. Establish value realization practices and ROI metrics, and equip the Success Value Engineering team with productivity levers, value-based messaging, and calculation frameworks to accelerate customers' business value journeys.

15+ years of experience in technology or software with a proven track record in Business Value Assessment, value engineering, or a related consulting discipline. 10+ years leading cross-functional teams with a strong history of executive alignment across organizations. Exceptional consulting and communication skills, with the ability to influence C-suite customers and internal leadership alike. Deep understanding of modern technologies including cloud-native solutions and AI, and a strong grasp of B2B sector dynamics. Background in the Data Management — data integration, data governance, MDM, or similar. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for