SAP iXp Intern - Customer Success Management (Digital)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.       What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact. Location: Barcelona Spain Expected start date to end date : As soon as possible 2026 Duration : 6 months   In this role, you’ll: Contribute to Customer Success Management (CSM) value driven, adoption and consumption focused initiatives. Support Managers, Solution Area Leads, Operations Lead and Customer Success Managers in daily/monthly activities and tasks, such as:  Data Entry and Management

Assist in customer database maintenance, data cleanup, and updating customer records. Work with data sets to identify trends, insights, and actionable recommendations that support the team’s adoption and consumption strategies. Support process improvement initiatives with a strong focus on leveraging AI tools to increase efficiency, automate repetitive tasks, and enhance data-driven decision-making.

Administrative Support

Help schedule and facilitate team activities such as weekly team meetings, quarterly team days, and other internal events. Provide general administrative support to the CSM Team as needed.

Customer Interaction and Support

Assist with customer-facing activities and execution of value-driven campaigns. Assist in organizing and executing digital customer events (e.g., webinars, customer success days) when relevant. Contribute to SAP’s Autonomous Enterprise strategy by supporting AI adoption initiatives and helping customers understand and leverage SAP’s AI capabilities and intelligent automation opportunities within their business processes.

Special Projects

Support various projects aimed at improving customer success processes and enhancing the overall customer experience. Contribute to initiatives focused on AI-driven process optimization, operational excellence, and increased team productivity. Leverage your own ideas and actively participate in activities related to your professional growth and self-development plan. Support the team in driving innovation and identifying opportunities to apply emerging technologies, particularly AI, to deliver greater value to customers and internal stakeholders.

What You’ll Bring We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Active student  Preferred field(s) of study: Business Administration, Business Informatics, International Management, Marketing Professional experience in organizations Excellent communication skills in English, German is a plus Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook, OneNote) Experience with AI ‑ powered productivity tools is a strong plus, as well as an AI ‑ curious mindset Strong organizational, communication skills Natural drive to lead strategic projects and to be a point of reference for the rest of the team Team player attitude with ability to work effectively in cross-functional teams

Where You Belong Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

Culture of Collaboration: Partner with