Software Engineer II - Analytics and Reporting

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about visualizing complex business and engineering processes in a way that makes it easy for teams to spot bottlenecks and opportunities before they escalate into major problems, optimize how resources are used, and ultimately improve the customer experience, this team is for you.

We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to learn and grow with those tools every day.

A day in the life (Responsibilities)

• Own the UI and presentation layer of our internal tools and reporting: role-based dashboards, scorecards, and workflow tools that let leaders at every level see engineering health, AI and tooling spend, and cost data for their teams, and act on it

• Design and deliver end-to-end user stories, from the data a view consumes to the experience in front of the user, turning dense, multi-source data and manual processes into clear visualizations and streamlined workflows

• Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with the team's technical lead on end-to-end solutions

• Act as a component owner: break work down into well-defined tasks, drive delivery against the team's goals, and manage the quality, testing, and operational monitoring of what you ship

• Iterate with our internal users (executives, engineering managers, and developers) to continuously improve the fidelity and usability of our tools and reporting

• Use AI-assisted and agentic development workflows as a core part of how you build, and share what you learn with the team

• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 2+ years of frontend or full-stack software engineering experience, building data-rich user interfaces and internal tools that automate manual business/operational processes

• Proficiency in a modern web stack (for example TypeScript/JavaScript and a component-based UI framework), plus working knowledge of SQL and how to consume APIs and data services

• Hands-on use of AI-assisted and agentic development as a core part of how you build: you work with AI agents daily, not occasionally, and take ownership of the quality of everything they produce

• An eye for information design: you care about making complex data legible, trustworthy, and useful to non-technical audiences

• Ownership of quality for the work you ship, including appropriate testing, monitoring, and supporting your work in production

• Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience

• Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by