Application Administrator

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Title: Application Administrator Locations: 100% Remote – East Coast Only Hours: 4:00pm – 12:00am EST About the Role This is an exciting opportunity for a skilled individual to work in a fast-paced environment with leading-edge technology and be part of a dynamic team supporting SS&C’s SaaS offerings. The Application Administrator will use his/her creativity and technical expertise to coordinate and execute all activities related to Production environments, including scripting automation, monitoring, response, and troubleshooting.  Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. How You Will Make an Impact  SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all.  We’re in search of someone with interest in technology and the financial markets to join our team as a Solutions Analyst I. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction.  We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.

Note the required hours of this role are Monday through Friday from 4 PM to 12 AM Eastern Time. Occasional weekend coverage for maintenance activities (typically during the morning) is required as well    Provide first level technical support for various SS&C hosted applications to ensure uptime and service level objectives are met  Ensure SS&C’s operations, such as application job scheduling and server operations work properly and meet business and client expectations  In the event of an incident or failure, participating in repair and restoration of processing and systems availability in coordination with other departments to achieve a normal operational status  Lead or assist root cause analysis efforts and work with others to prevent future recurrences Excellent understanding and working knowledge of Windows and/or Linux operating systems   Working knowledge of Encryption tools such as PGP, GPG, and GNU  SFTP server configuration and troubleshooting  Knowledge of scripting technologies and/or willingness to learn  Monitor application availability and performance  Work with peers and customers to troubleshoot infrastructure, application, database, and network related issues  Coordinate/communicate with various teams on tasks and escalations using Agile methodologies  Participate in 24x7 escalation/rotation support as part of the larger team  Support new virtual and cloud solutions that improve SS&C service offerings  Ensure change management procedures are followed in a timely manner  Participates in the creation and maintenance of relevant documentation  Participates in Disaster Recovery validation scenarios   We’d like to meet you if you:   Are a self-starter  Have strong problem-solving skills  Highly