Technical Application Specialist (m/f/d) Molecular Diagnostics, DACH

About Abbott   Abbott is a global health care leader , creating breakthrough science to improve people’s health.   We’re   always looking towards the future,   anticipating   changes in medical science and technology.    In Germany, Abbott has more than   4 ,000 employees working in manufacturing, research and development,   logistics ,   manufacturing,   sales   and marketing. They are   located   at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am   Rübenberge ,   Wetzlar ,   Eschborn , Cologne,   Jena   and Hamburg.      W orking at Abbott     At Abbott, you can do work that matters and help people to live a healthier and   full   life, grow your career, and learn, be your true self. You will have access to:    Career development with an international company where you can grow the career you dream of   An attractive benefits package ( e.g.   attractive Abbott Pension Plan,   a company bike, employee stock purchase program)   A company r ecognized as   a great place   to work in dozens of countries around the world   and   named one of the most admired companies in the world by Fortune.    A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.    A challenging position in a fast-growing crisis independent industry   To become part of a dynamic, highly educated, highly skilled, and motivated team   Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication   Multi-national environment, where we foster the development of our talents within the enterprise   The Opportunity    This position works out of the DACH region in the Abbott GmbH. Your Tasks: Provide first and second level remote support to internal and external customers and on-site in customer laboratories with a focus on the Europe, Middle East and Africa (EMEA) area. Serve as technical expert for Molecular Diagnostics (MDx) assays, applications and systems to ensure proper product integration and troubleshooting in customer laboratories. Develop and conduct application training for MDx products to internal and external customers and setting the standards of MDx knowledge transfer and ensuring a high level of expertise inside and outside the company. Support local Sales and Marketing organizations by providing demonstrations of MDx systems and applications in customer laboratory and during congresses or user group meetings. Form the communication link between worldwide technical organizations in MDx facilitating an effective and fast flow of critical information. The continuous direct customer contact and the responsibility for solving application or assay related customer complaints, strongly influences the MDx image by the level of customer satisfaction. This contributes to the continuous improvement of MDx products and services. Provide technical product assistance and demonstrations to sales and customers for instrument, assay and applications Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls (tender support) Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required Ensure compliance to MDx’s quality and regulatory system, by accurately capturing and documenting complaints and inquiries in MDx’s Call Management Systems, as well as meeting timelines and closure goals for complaint registration and investigation per operating procedures and as defined by Quality Assurance and Service/Support Management Serve as an expert for MDx assays, applications and systems and provide first and second level support to MDx internal and external customers Investigate error conditions, diagnose probable/root causes and provide troubleshooting solutions remotely or at