Manager - Arbitration Operations

Maximus is currently hiring for a Manager - Arbitration Operations to join our State East Arbitration team. This is a remote opportunity. The Manager is responsible for overseeing the day-to-day administration and performance of a state-sponsored surprise billing dispute resolution program. This role leads operational teams that facilitate independent dispute resolution (IDR) and arbitration processes between healthcare providers, health plans, and other stakeholders. The Manager ensures compliance with state regulations, contract requirements, service-level agreements (SLAs), and quality standards while driving operational excellence and stakeholder satisfaction.

The ideal candidate possesses strong healthcare regulatory knowledge, arbitration/dispute resolution experience, leadership capabilities, and a proven track record managing high-volume operations.