Lead Training Technician

Job Title Lead Training Technician Job Description Summary Job Description C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield. C&W Services offers: Weekly Pay! Comprehensive Benefits that start on your first day! Advancement Opportunities! Training to work in a Cutting-Edge Facility! A Safety-First Culture!

Maintenance and Training Lead Overview: We are seeking a dynamic individual to serve as a Maintenance, Training, and Onboarding Lead, overseeing maintenance operations, developing training programs, and facilitating a seamless onboarding experience for new employees. This multifaceted role aims to ensure operational excellence, safety compliance, and a positive work environment through hands-on training and comprehensive onboarding facilitation. Responsibilities include, but are not limited to: Maintenance Leadership: Oversee maintenance of conveyor systems, electrical components, and building systems. Lead and audit preventative maintenance procedures. Manage work orders, documenting labor hours, and parts used. Training and Development: Develop training plans for service technicians. Provide onboarding support for C&W hires Facilitate hands-on training in safety protocols (LOTO, CPR/First Aid/AED, QEW, Aerial Lift). Curate additional hands-on training to familiarize new employees with equipment. Onboarding Facilitation: Collaborate with the Hiring Manager to reach out to new employees upon readiness to hire. Provide site overviews before Day 1 via BizOps Team Day 1 email. Meet new employees at the entrance to ensure a smooth arrival. Consolidate and submit new employee documents to the HR Team. Facilitate attendance in New Employee Orientation and BizOps Intro calls. Assist in obtaining Amazon Badges and setting up laptop access, including VPN. Facilitate a 2-week onboarding Safety Training curriculum. Support access to critical C&W and Amazon interfaces. Ensure completion of Onboarding Learning Journey as required. Coordinate with Snappy for the C&W new employee kit and initiate Zappo's orders. Ensure a welcoming environment aligned with people-focused initiatives. Additional Responsibilities: Travel – this position includes up to 50% travel depending on business needs for in-person L&D workshops and courses; travel could be more than 50% / month in short term if program/business needs call for it Coordinates learning registrations, attendee lists & general organization for all learning interventions. Ensure the Nodal Onboarding site is prepared for new employees. Communicate with Hiring Manager on employee program expectations. Assignment of required Safety Training, within the Learning Management System, for all new hires on their first day of employment to ensure proper implementation of standard onboarding training Leading, managing and improving the Safety Training function for all required programs and coursework Monitor and report on training activities and the progress to the leadership Display professionalism in appearance and language. Identify and train backup facilitators for PTO, sickness, and training flexibility. Address any other assigned duties. Working approved OT as needed for administration of onboarding new hires.

Education: High school diploma or equivalent. Preferred: Associates in Electronics or Industrial Maintenance. Certifications: Universal CFC certification preferred. Additional certification in electrical, mechanical, HVAC, or refrigeration systems is a plus.

5+ years of experience in automated conveyors and controls, preventive maintenance, and work order management. Leadership and vendor management experience.

Proficient in Microsoft Office applications. Expertise in using power/shop tools and test equipment. Strong communication and organizational skills. Continuous Improvement: Participate in training and