Retail Store Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Your New Role… As Store Manager, you will be responsible for the overall success of the Harry Potter Shop King’s Cross, overseeing commercial performance, operational excellence, team development and visitor experience. Leading a team of Assistant Managers, Team Leaders and Retail Assistants, you will play a key role in driving sales, improving customer satisfaction, supporting organisational change and delivering a world-class retail experience in a unique destination environment. This is an opportunity to shape the future of a high-profile store connected to one of the world’s most recognised entertainment brands. If you are an experienced retail leader who enjoys developing teams, driving business performance and creating memorable customer experiences, we would love to hear from you.

Accountabilities… Oversee all aspects of store performance, including sales, customer conversion, average transaction value, KPI delivery, commercial reporting and weekly sales analysis to drive measurable business results. Coordinate, recruit, coach and develop a high-performing retail team, fostering a culture of engagement, internal progression and succession planning while leading through periods of change. Deliver an exceptional visitor experience by maintaining a visible presence on the shop floor, encouraging meaningful customer interaction, using storytelling to enhance engagement and ensuring every customer receives outstanding service. Maintain effective staffing levels, labour planning, rota management, scheduling and payroll accuracy while supporting trading demands, seasonal peaks and operational requirements. Oversee POS and stock management systems, merchandising standards, compliance, security awareness, health and safety requirements, emergency procedures, crisis management and profit protection activities. Use customer feedback, mystery shop results and performance data to identify opportunities to improve service, increase sales and enhance operational effectiveness. Build productive relationships with internal teams, external partners, landlord stakeholders, customers and visitors to support the smooth operation and continued success of the store. Qualifications & Experience… Previous Store Manager or equivalent leadership experience with responsibility for commercial and operational performance. Demonstrable experience managing large retail teams within customer-focused, high-footfall or operationally complex environments. Strong commercial acumen with the ability to analyse sales performance, monitor KPIs and make informed decisions that improve results. Experience working within premium, flagship, destination,