Head of Production Management- J.P. Morgan Personal Investing

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with   innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.     As an Engineer at J.P. Morgan Personal Investing, you will be part of a team with great ambitions. We aim to build a top-in-market suite of mobile and web apps to provide the best investment experience for our clients.   Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about building quality software that has a big impact in a rapidly changing environment. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects.

J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management to lead and evolve production operations across JPM Personal Investing, taking end-to-end accountability for the stability, resilience, and risk posture of our production and disaster recovery environments. In this role, you will define and govern production management standards across change, incident, capacity, and automation disciplines — driving operational consistency and minimising disruption to our UK customers. Working within a you-build-it-you-run-it engineering culture, you will not replace team ownership of production services but rather enable, empower, and elevate it — setting the frameworks, tooling, and governance that allow engineering teams to run their services with confidence and accountability. You will be responsible for building, funding, and leading a high-performing production management function, fostering a mature run-the-bank culture where operational excellence is a shared responsibility embedded into every team. This is an opportunity to raise the bar on how JPM Personal Investing operates in production, ensuring our operational maturity keeps pace with our growth ambitions and service commitments.

Build, fund, and lead a high-performing production management function — owning hiring budgets, headcount forecasting, and team structure to deliver against strategic priorities. Define and drive the production management strategy for JPM Personal Investing, setting the standards, frameworks, and governance that enable engineering teams to run their services with confidence under a you-build-it-you-run-it model. Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse. Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments. Partner with Engineering,