Content Strategist III

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Introduction to the Team: Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. At Expedia Group, our supply partners, including hotels, vacation rental hosts, and property managers are at the heart of the travel experiences we deliver to millions of customers worldwide. Our Supply organization is dedicated to helping these partners thrive on our marketplace, giving them the tools, insights, and support they need to grow their business, optimize their performance, and deliver exceptional experiences to travelers. Make An Impact! The Content Strategist III role sits within the Partner Help team, part of the Product Marketing, Business Programs function within our Supply Marketing organization. This team is responsible for equipping supply partners with the knowledge and self-serve content they need to succeed, owning the help experiences across Vrbo Dash and Expedia Partner Central (EPC), that reduce partner friction, drive independent problem-solving, and free partners to focus on growing their business on our platforms. In This Role You Will: Author, audit, and maintain accurate, clear, and actionable help and enablement content for supply partners across our self-service platforms, ensuring content meets accessibility, inclusion, readability, and translation standards Own the content strategy for the partner help space, developing frameworks, taxonomies, and structured approaches that make content scalable, findable, and reusable, and designing solutions that improve content systems, overcome technical constraints, and reduce content debt Apply a combination of data analysis, content audits, gap analyses, partner feedback, and benchmarking to identify high-impact opportunities, prioritize improvements, and partner with product and research teams to initiate and measure content tests Collaborate cross-functionally with Product, Marketing, Operations, and partner-facing teams to translate product changes, policy updates, and partner pain points into timely, effective content solutions Orchestrate consistent voice, tone, and structure across a complex portfolio of partner-facing content, applying user-centered practices to drive content strategy and contributing to content standards and style guidance for the team Champion a strategic, impact-oriented approach to help content, using facilitation and storytelling skills to communicate compelling rationale to stakeholders, and moving beyond content maintenance to shape how content reduces partner friction and improves partner success at scale Experience and Qualifications Required: Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience 5+ years of relevant professional experience in content strategy, UX writing, technical writing, or knowledge management Demonstrated experience authoring and maintaining content for digital self-service