Senior Product Manger - Tech, Infrastructure Reliability

Help build the AI-powered platform that keeps Amazon's fulfillment network running 24/7 — even as we move toward fully self-governing, zero-touch operations. This is a rare hands-on Product Manager role where you'll write code, build proof-of-concepts, and shape how LLMs and multi-agent systems detect, diagnose, and resolve infrastructure incidents across thousands of sites globally. You will own the multi-year roadmap for zero-touch incident resolution, associate-directed tooling, and predictive failure prevention, while prototyping and validating technical concepts directly — from anomaly detection approaches to multi-agent reasoning pipelines. You'll partner daily with data scientists and engineers on model architecture, LLM reasoning techniques, and multi-agent orchestration, influencing one of the most technically ambitious and operationally critical platforms in Amazon's Robotics organization. The team is small, the problem is large, and the right candidate will have significant ownership over both technical direction and product strategy from day one. Key job responsibilities You will own and drive the multi-year product roadmap for the Infrastructure Reliability AI-Ops platform across three strategic programs: zero-touch incident resolution, associate-directed work tooling, and predictive failure prevention. Beyond traditional product management, you will write code and deliver working proof-of-concepts — prototyping multi-agent reasoning pipelines, testing anomaly detection approaches, and stress-testing LLM prompt chains against real incident data — to validate technical hypotheses before committing engineering resources. You will apply deep machine learning knowledge to shape how the platform detects, consolidates, and reasons about failures, engaging meaningfully with data scientists on model architecture selections, feature engineering tradeoffs, and evaluation frameworks. You will define how the platform uses chain-of-thought prompting, retrieval-augmented generation, and confidence calibration to build progressive confidence about incident severity and origin, and you will define the multi-agent architecture coordinating detection, investigation, diagnosis, and remediation, including agent roles, handoff conditions, and safety boundaries. You will translate operational needs into a prioritized backlog, representing Incident Managers, domain engineers, and Operations Control Center stakeholders during executive-level planning, while defining and tracking the business case and driving cross-functional alignment across Fulfillment Technologies, Robotics, and Network Engineering. A day in the life You spend your time at the intersection of product strategy and hands-on technical work. A typical day might start by pulling incident data into a notebook to test a new detection signal, then jumping into a whiteboard session with engineers debating multi-agent handoff logic. You might prototype a diagnostic flow in the afternoon just to prove a concept is worth building. Occasionally you will find yourself in the operations center watching real operators work through a network failure, because staying grounded in how people actually experience the platform is what separates good product selections from great ones. Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to