Supervisor, Applications Engineering

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Watts Water Technologies designs and manufactures products and solutions that promote the safety, efficiency, and control of water across commercial, residential, industrial, and municipal applications. Our mission is to   ensure   the Earth’s most precious resources   remain   safer, cleaner, and more useful for our customers.     The Supervisor, Applications Engineering leads a team of   eight to twelve   Application Engineers responsible for delivering customer-focused technical solutions, product application guidance, and pre-sales engineering support.   Expectations   include individual, customer-facing efforts, as well as leading the team .    This role serves as a key interface between customers, sales, and engineering, ensuring that Watts products are properly specified, configured, and integrated to meet application requirements and evolve market needs.     The position balances hands-on technical leadership with team development, consistent, high-quality application engineering output while supporting business growth and customer satisfaction.   The Supervisor partners closely with Product Management,   NPD   Engineering, and   the Supervisor of   Technical Services to translate customer requirements into scalable solutions and actionable product insights .     The   ideal candidate is a flexible, hands-on leader who   ensures customer inquiries,   product   questions,   submittal packages , and   design wins   are handled accurately, professionally, and efficiently while driving continuous improvement in service quality, processes, and customer experience.      This position reports to the   Manager o f   Product Applications and Support   and is based in our North Andover, MA office .     RESPONSIBILITIES AND DUTIES:   Schedule and manage   application design and   support coverage to meet service levels and ensure adherence to internal processes and compliance requirements.   Lead, mentor, and develop a team of Application Engineers to deliver high-quality pre-sales engineering support and solution design.   Manage team workload, prioritization, and response times to ensure alignment with business needs and service-level expectations .   Provide   expert guidance on product selection, system configuration, and application design across commercial and industrial use cases.   Support sales teams with technical   expertise , including application reviews, proposal development, presentations, and customer engagements.   Serve as the escalation point for complex application challenges, ensuring   timely   and effective resolution.   Oversee development and validation of customer-specific solutions, ensuring compliance with applicable codes, standards, and performance requirements.   Collaborate with   various   Engineering   teams (NPD/MFG)   and Product Management to communicate customer needs, application trends, and opportunities for product improvement.   Drive continuous improvement in application engineering processes, tools, and technical content to enhance efficiency and customer experience.   Support installation and integration guidance, ensuring successful deployment and performance optimization of solutions.   Oversee the creation of technical documentation,