Regional Head of Operations, Live & Monetization - Trust & Safety (AMS)

About the team The Live and Monetization Team supports Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions.

Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill.

The team is responsible for the daily governance of Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPI's and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation.

Key Responsibilities: - Provide strategic leadership for AMS Trust & Safety operations, ensuring alignment with global objectives and organizational vision. - Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse AMS markets and multiple layers of management. - Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement. - Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes. - Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development. - Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving. - Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives. - Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.