• Program Manager, Ecosystem Go-to-Market (Auto & Home)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Go-To-Market Manager, Ecosystem Go‑to‑Market (eGTM) for the Auto and Home Ecosystems is a central orchestrator responsible for driving adoption, integration, and performance of interconnected products and services. As an evangelist for the ecosystem vision and strategy, this role influences business alignment, works with marketing for execution, and partners closely with advice, member value, product, experience owners, and other teams to deploy cohesive eGTM initiatives. Focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, scope, etc.) and/or the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals. Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value. Facilitate meetings with executive management and project / program sponsors to define solutions and delivery. Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues. Perform analysis, root cause identification and development and recommendation of key work products. Negotiate agreements, settle disputes equitably and diffuses situations. Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity. Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required). Adhere to governance rigor required for work efforts. Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​ What you have: Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 10 years of relevant experience without bachelor’s degree) Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects. Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans. Proficient knowledge of program efforts management tools and methodologies. Understanding and demonstrated application of risk management policies and procedures. Knowledge of program management methodology and techniques; program performance