Director, Business Product Manager - PRM

Our PRM (Partner Relationship Management) platform is the operating system for MongoDB's entire partner ecosystem — the system partners and internal teams rely on for onboarding, deal registration, enablement content, incentives, and reporting. We're looking for a Director, Business Product Manager to own the business vision and requirements for this platform: the strategic counterpart to the engineering/IT team that builds it. This is a business-side role — you won't be writing code — but you need to understand PRM deeply enough to translate partner and internal stakeholder needs into a clear product vision, a prioritized roadmap, and requirements engineering can build against.

You'll report to the VP of Partner Strategic Operations and work as the connective tissue between the partner organization (Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations) and the engineering/IT teams who build and maintain the platform.

We are looking to speak to candidates who are based in Palo Alto for our hybrid working model.

Own the vision and strategy

• Define and own the long-term business vision and strategy for the PRM platform, anchored in the needs of partners and internal partner-organization stakeholders.

• Build and maintain a prioritized product roadmap that balances competing demands from Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations, and field/partner-facing teams.

• Stay current on PRM market direction (Salesforce PRM, Impartner, Workspan, Zift, Crossbeam, and emerging AI-native entrants) to inform build-vs-buy and platform evolution decisions.

Gather and write requirements

• Run structured discovery with stakeholders across the partner organization to surface needs, pain points, and opportunities, and translate them into clear, prioritized requirements.

• Author business requirements documents (BRDs), user stories, and acceptance criteria that engineering and IT can build against without ambiguity.

• Maintain and groom the product backlog, balancing new capability requests against platform stability, data quality, and technical debt considerations raised by engineering.

Work cross-functionally to deliver

• Act as the primary business-side liaison to Engineering/IT and any implementation partners or vendors, ensuring business intent survives translation into technical delivery.

• Partner closely with the Digital Process & AI Operations lead to align on which PRM capabilities should be built as native platform features versus automations layered on top.

• Lead or participate in UAT (user acceptance testing) cycles to confirm delivered functionality meets business requirements before release.

• Drive change management and adoption for new PRM capabilities — communication, training materials, and enablement content in partnership with the Enablement team.

Measure and iterate

• Define and track adoption and health metrics for the PRM platform (partner activation, feature adoption, ticket/escalation volume, NPS or satisfaction where available).

• Report platform performance and roadmap progress to the VP of Partner Strategic Operations and other partner-organization stakeholders on a regular cadence.

• Continuously reprioritize the roadmap based on usage data, stakeholder feedback, and evolving partner-ecosystem strategy.

• 8+ years of experience in product management, business systems, or business analysis roles, ideally with direct exposure