Mortgage Loan Servicing Account Solutions - Collections

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At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.

Calls customers about early delinquency account statuses Works with customers to resolve account delinquency status while minimizing company interest losses Implements repayment plans as necessary and collects delinquent payments Ensures that files and paperwork are properly and accurately completed Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May contact outside parties to collect or clarify documentation This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

High School Diploma or GED Applicants will be expected to pass any assessment associated with the position  Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Detailed oriented Proficient in Microsoft Excel and Word Strong customer service skills Strong organization skills Strongly Preferred Skills Customer Service & Relationship Building - Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience. Collections & Negotiation Skills - Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives. Attention to Detail & Accuracy - Strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately. Ability to Thrive in a Fast-Paced Environment - Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines. Schedule & Work Arrangement Training Period: Monday-Friday, 7:30 AM - 4:30 PM Training is conducted onsite . Full attendance is expected throughout the training and onboarding period. Work Schedule After Training: Monday-Friday, scheduled between 7:30 AM - 6:00 PM One evening per week required until 8:00 PM One Saturday per month required from 8:00 AM - 12:00 PM Hybrid Work Arrangement: Upon successful completion of training, employees may transition to a hybrid schedule . Team members with a reliable home internet connection will work from home two days per week , typically on their scheduled late-night shift day and Fridays . Associates scheduled to work on Saturday will also work remotely on their assigned Saturday shift . All