Data Quality & Assurance Lead

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a Data Quality & Assurance Lead , you will be responsible for driving overall program efficiency and effectiveness and the implementation of various techniques and tools to support data management efforts with business owners and technical teams.  This role will support one or more information management functions in the following areas: Metadata management to ensure information is understood, Data Quality to ensure data is measured and trusted, Retention Management to ensure data is retained and purged appropriately, or Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. Key tasks include documentation data sources, facilitating Authoritative Data Source certification, managing metadata and data lineage within the Enterprise Data Repository, ensuring data quality, monitoring service level agreements (SLAs) and data quality metrics, and overseeing timely remediation efforts. The role also monitors significant changes to ensure timely re-certification. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position.

Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy. Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes. Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program. Influence or assist with prioritization of work based on criticality and risk. Influence others across business areas and levels to implement and enhance information solutions. Responsible for the maintenance and validity of Information Asset Inventories. Champion and support delivery of information in accordance with Information Governance standards and data management practices. Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations. Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data. Lead the identification of and resolution of complex data quality concerns or issues. Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations. Development of process enhancements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls. Define and oversee high risk data quality corrective action plans. Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks. Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement. Influence others to