Fleet Operations Sr. Analyst Americas

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Procurement Job Sub Function: Outsourced Services Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: The Professional, Fleet Operations will serve as a senior analyst supporting the execution, operational governance routine and continuous improvement of Fleet Operations across North America and LATAM. The scope is focused on operational support, ServiceNow case management, vendor follow-up, data analysis, reporting, documentation, project coordination and stakeholder support for regional fleet activities. The ideal candidate is a structured, customer-focused and analytical professional with experience in global services, vendor coordination, data management and project execution. This individual must be able to operate across countries, functions and suppliers, ensuring service discipline, process visibility, control compliance and timely resolution of operational needs.

ServiceNow case management and employee suppor t Manage, triage, follow up and support closure of Fleet-related cases received through ServiceNow, ensuring accurate categorization, timely response, SLA discipline and complete documentation of actions taken. Serve as a regional support point for employee and stakeholder inquiries related to company car administration, vehicle lifecycle events, replacement status, insurance coordination, transfers, renewals and other fleet operational topics. Prepare standard responses, knowledge inputs and guidance materials to improve clarity, reduce rework and strengthen the employee experience. Responsible for case management triage, partnering with stakeholders to complete case to closure. If required, escalate complete, sensitive or high-risk cases. Regional fleet operations suppor t Support day-to-day fleet operations activities across North America and LATAM, including follow-up with fleet management companies, internal teams and external vendors. Coordinate inputs and documentation related to vehicle assignment, replacement cycles, vehicle sale/return processes, lease or ownership status, insurance, plates, records and other country-specific operational requirements. Monitor open operational actions and service risks, helping ensure continuity of service and timely resolution of issues impacting employees, business units or supplier performance. Support alignment of local practices with global fleet policies, SOPs, regional governance expectations and documented operating procedures. Vendor coordination and service governance Coordinate operational follow-up with fleet management companies and other service providers, ensuring timely updates, issue tracking and escalation of service gaps. Support supplier governance routines by preparing agendas, action logs, status updates, SLA inputs, issue trackers and meeting minutes. Track vendor commitments, pending actions and service risks, following up with accountable owners until resolution. Provide operational data and documented inputs to Procurement, Finance, Legal, Compliance or HR teams when required, without assuming sourcing, negotiation, award or contract