Success Architect - Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Commerce Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation. Salesforce Commerce Cloud is a cloud-based e-commerce platform that enables businesses to create and manage unified shopping experiences across digital channels — web, mobile, social, and in-store. It provides tools for building and personalizing storefronts, managing product catalogs, processing orders, and running promotions, all powered by AI (Einstein) to drive personalized recommendations and smarter merchandising. It's designed for both B2C and B2B commerce, helping brands scale their online retail operations while integrating seamlessly with the broader Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).

Be a trusted Commerce Cloud subject-matter expert for the broader Success Architect organization Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers Build strong relationships with both internal and external business partners, contributing to broader goals and growth Drive thought leadership through mentoring and knowledge sharing Your Impact As an Commerce Cloud Success Architect , you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers Ability to demonstrate basic understanding and stay