Senior Manager, SRE

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Platform Reliability & Resilience Define and execute the SRE strategy to ensure high availability, scalability, and performance of mission-critical systems. Establish and enforce SLOs, SLIs and error budgets across product domains. Leverage AI/ML and intelligent agents for predictive incident prevention and autonomous remediation. Lead incident management processes, including major incident response, RCA, and prevention planning. Champion blameless postmortems and continuous improvement of system resilience. Infrastructure Automation & Observability Design and implement automated solutions for provisioning, configuration management, and lifecycle operations using IaC. Build comprehensive observability stacks - leveraging metrics, logs, traces, and alerts - using tools like Prometheus, Grafana, ELK, Open Telemetry, or equivalent. Drive proactive monitoring and anomaly detection to reduce MTTR and prevent outages. Release Engineering Own and optimize end-to-end CI/CD pipelines to enable safe, fast, and frequent deployments. Implement progressive delivery patterns (canary releases, feature flags, blue/green) to minimize risk. Enforce quality gates, automated testing, and rollback mechanisms across environments Team Leadership & Mentorship Build, lead, and mentor a growing team of vendor SRE engineers Foster a culture of ownership, learning, and operational discipline. Promote knowledge sharing, documentation, and cross-functional collaboration across engineering teams. Cross-Functional Collaboration Work closely with Product, Data, AI Platform, and Security teams to align reliability goals with business objectives. Advocate for platform health and operational needs in roadmap planning and technical design reviews. Communicate technical risks and trade-offs clearly to both technical and non-technical stakeholders.

Bachelor’s or master’s degree in computer science, Engineering, or a related field. 8+ years of software or systems engineering experience, with at least 3 years in an SRE, DevOps, or platform engineering leadership role. Proven track record of operating large-scale, high-traffic production systems. Deep expertise in: Cloud platforms (AliCloud, AWS)，Container orchestration (Kubernetes, Helm)，IaC tools (Terraform, Ansible, Pulumi)，Monitoring & observability stack (Prometheus, Grafana, Datadog, etc.)，Scripting and programming (Python, Go, Bash) Strong understanding of networking, storage, and distributed systems. Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD) Solid grasp of Linux systems, automation, and performance tuning. Fluency in spoken and written English and Mandarin - essential for global collaboration. Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to