Lead Desktop Engineer – End User Compute (EUC)

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Summary The Lead Desktop Engineer - End User Compute (EUC) serves as a senior technical leader responsible for the engineering, administration, operational health, security, and continuous improvement of the enterprise endpoint environment.  This role functions as a recognized subject matter expert across end-user computing technologies and is responsible for driving platform modernization, implementing new solutions, establishing technical standards, and ensuring the reliability and security of the organization's endpoint ecosystem.  The Lead Desktop Engineer provides technical leadership across desktop engineering initiatives, mentors junior team members, and leads the design and implementation of endpoint technologies that support business productivity, security, and operational excellence.  This position requires extensive experience managing large-scale enterprise endpoint environments and the ability to independently lead complex technical initiatives from concept through production deployment and operational support.

End User Compute Platform Leadership:  Serve as a senior technical leader for enterprise endpoint platforms and workplace technologies.  Lead technical design, implementation, and administration of end-user computing solutions.  Establish and maintain engineering standards, operational procedures, and platform best practices.  Act as a primary escalation point for complex endpoint and platform issues.  Provide technical guidance and mentorship to Desktop Engineers and Senior Desktop Engineers.  Endpoint Engineering & Administration: Engineer, administer, and maintain enterprise endpoint management platforms.  Ensure operational health, stability, and performance across the endpoint fleet.  Develop device configuration standards and security baselines.  Manage operating system lifecycle activities including deployments, upgrades, and patch management.  Support Windows, macOS, virtual desktop, and cloud-based endpoint platforms as required.  Modern Workplace Solutions:  Lead the implementation of new technologies that improve user experience, security, automation, and operational efficiency.  Evaluate emerging technologies and provide technical recommendations.  Design and implement modern endpoint management capabilities, including Modern Device Management (MDM), zero-touch provisioning, endpoint security controls, virtual desktop technologies, Cloud PC solutions, and Digital Employee Experience platforms.  Develop technical designs, implementation plans, testing strategies, and deployment methodologies.  Security & Compliance: Partner with Information Security teams to strengthen endpoint security posture.  Implement and maintain endpoint security controls and compliance requirements, including appropriate use of Microsoft Defender Antivirus and Windows Defender