IN_Senior Manager_Growth and Customer_Customer Consulting_Advisory_Mumbai

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Manager Job Description & Summary At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. * Why   PWC At  PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more  about us . At  PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary:   Shape how India’s champions grow.   We are looking for a Senior Manager / Manager   to lead high ‑ impact customer,   sales,   marketing , service   and growth transformations for leading players   across sectors . This role sits at the intersection of strategy, sales, marketing, service, digital and execution on the ground.

1. Lead client transformations across sales, marketing and service   Partner with CXOs and business heads to define the customer,   sales,   marketing, and service transformation agenda.   Translate board ‑ room ambition into clear roadmaps with measurable impact across   revenue,   acquisition, retention, loyalty and service experience.   2. Design winning commercial and growth strategies   Develop growth, market ‑ entry and go ‑ to ‑ market strategies for priority segments and channels.   Shape programs on channel and influencer strategy,   distribution expansion,   salesforce effectiveness, trade   marketing / loyalty programs ,   key account management, and   broader   route ‑ to ‑ market optimization.   Support pricing and portfolio strategy to drive profitable, sustainable growth.   Lead omni-channel transformation – define the role of physical, digital and hybrid channels and create seamless customer and influencer journeys.   Drive e-commerce and marketplace acceleration where relevant (e.g., B2B platforms, e-retail, D2C), incl. assortment, content, promotions and partner management.   3. Drive digital- and AI ‑ led transformation   Identify use cases where digital, data and AI can transform sales, marketing, service and channel performance.   Work with client and internal teams to design and implement solutions (e.g., digital tools for salesforce and influencers, self ‑ service portals, personalization