Customer Care Jr Process Associate with Portuguese

Start applying with LinkedIn

Start

Please wait...

Customer Care Jr Process Associate with Portuguese

Bucharest

Bucharest

11/20/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs. ͏

Handling of inbound and outbound calls to address various call types from customers. Handling of incoming transactions (chat/email/social media) to address queries from various customers. Handling technical queries including troubleshooting for client diabetes-devices management software and app. Handling requests for free of charge items. Assisting customers to make the right product choice. Determine based on product complaint if warranty claim applies and if so, order, replacement product. Log information related to product complaints, to be researched by the quality team. Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign. Response to Inbound email or whitemail