HR Operations Manager - EA Population

Summary This role sits within Human Capital Management and serves as the HR Operations and Staffing Manager for Carlyle’s US Executive Assistant (EA) population. The role is responsible for driving engagement, performance management, employee relations, compensation, and overall effectiveness of the EA population — a critical, high-touch group supporting senior leadership. The role requires strong judgment, credibility, and the ability to partner with senior stakeholders while managing a dynamic and often complex population. This individual will also be responsible for evolving the EA operating model by identifying and implementing opportunities to leverage AI, automation, and workflow optimization tools to drive efficiency and scalability. This role will also manage the EA floater population (currently two) in New York and Washington, DC to support short-term coverage needs. The role reports to the Vice President, HR Business Partner.

Serve as primary HR Operations and Staffing Manager for the US EA population, leading employee relations, performance management, compensation planning, and workforce/resource allocation Partner with leadership and HR Business Partners on EA coverage to assess capacity, anticipate needs, and ensure appropriate resourcing across teams. This includes partnering with recruitment on temporary staffing and managing communication with temporary staffing agencies. Manage complex ER issues, conflict resolution, and performance cases; Supporting development efforts by identifying and addressing individual performance gaps Drive engagement and development initiatives across EA population; Leverage AI and automation tools to improve scheduling, workflows, and efficiency Own year-end compensation processes including benchmarking, analysis, and calibration Partner with Talent Acquisition on recruiting efforts to ensure hiring of high-quality EA talent; Identify and addressing opportunities to improve people, process, and technology efficiencies Manage EA floaters in DC & NY and coverage models Facilitate virtual and in-person meetings to strengthen connectivity and engagement across the EA community Perform other related duties as needed. Executive Assistant Engagement Serve as a primary point of contact for the EA population and business leaders, conducting regular check-ins to assess coverage needs, address challenges, and ensure an effective support model Oversee EA coverage strategy, including onboarding support, resource allocation, and real-time adjustments to address bandwidth constraints, leave coverage, and periods of high demand Lead and develop the EA floaters, providing mentorship, guidance, and professional development opportunities Drive engagement and community-building across the EA population through thoughtful communications and programming, including EA Appreciation Week Serve as a key partner on employee relations and performance management matters, working closely with HR Business Partners and Employment Counsel to navigate complex situations and drive resolution Own and lead year-end compensation processes for the EA population, including benchmarking, analysis, and calibration in partnership with senior stakeholders Key Stakeholder Relationships Executive Assistants (EA Population): Serve as a central point of coordination and support for the EA population, building strong relationships to understand day-to-day challenges, drive engagement, and ensure consistent communication across the group. Human Capital Management (HRBPs): Partner closely with HR Business Partners to align on performance management, employee relations, and development needs across the EA population, ensuring consistent and coordinated support. Employment Counsel / Legal: Collaborate with Employment Counsel on employee relations matters, policy interpretation, and risk mitigation, particularly in sensitive or complex situations. Senior Executives / Business Leaders: Work