Customer Program Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them.   AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward.

We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems     THE PERSON:     As a Program Manager in the Data Center Platform Engineering, you will be responsible for working with ODM/OEM/Customer Manage and lead ODM/OEM partners program requirements and execution from concept to mass production.   Manage customer programs and schedules, customer issues (business related, hardware related, software related, etc.) throughout the life of the program.   Provide an effective communication interface with the customer and ensure customer message is aligned with AMD business and product strategy.     Expected to have frequent report out customer program status to executives and internal AMD stakeholders.      Manage internal efforts to ensure that overall customer satisfaction is maintained and improved as necessary.     Support the design team, architecture team, account team, business managers, sales and field application engineers to win new business.

Manage and lead ODM/OEM partners program.  Ensure that customer requirements are identified early enough to allow alignment with internal development programs.   Lead an effective customer program team with internal groups within Sales, Business Manager, Product Manager, Applications Engineer, Field Applications Engineer, Board Program Manager, Software Program Manager as required. Work with the customer to identify and define requirements, documents, and communicate with the internal teams.  Ensure that the program team fully understands the customer's needs and priorities to allow effective planning and prioritization with the appropriate AMD core team.   Work with functional teams to clarify the scope of requirements from the customer CRDs (customer requirement documents) and ensure customer needs are included in AMD NPI product plans and are delivered according to customer’s expectations (schedule, functionality, etc.). Document AMD negotiated deliverables for customer specified projects, including H/W and S/W scope, program schedules, quality programs, project plans, etc.  Work with AMD leadership to ensure that technical resources are assigned to all technical issues.  Provide cross-functional partnerships among technical groups, so that schedules and customer expectations are met. Communicate and negotiate with the customer regarding support expectations and schedules for key deliverables.   Define, track, and ensure timeliness of major program deliverables. Maintain an overall program schedule to highlight the major and critical milestones and risks of customer program.  Monitor and report progress to executive team on product development efforts from inception to production. Ensure major account deliverables are rolled into respective product programs and present customer issues, and underlying risks at program review meetings.   Participate in the coordination of AMD product