FastTrack Migration Subject Matter Expert

The  MCAPS Core (Microsoft Customer and Partner Solutions ) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.  By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within Microsoft Customer and Partner Solutions (MCAPS), the Global Consumption & Delivery Acceleration team is looking for a FastTrack Migration Subject Matter Expert (SME) to help customers accelerate their migration and modernization efforts across Microsoft 365. In this role, you will partner closely with customers, field teams, partners, and delivery stakeholders to assess migration requirements, develop migration strategies, and drive successful onboarding outcomes for organizations transitioning from Exchange, Google Workspace, File Shares, and Box to Microsoft 365 services, including Exchange Online (EXO), OneDrive for Business (ODfB), and SharePoint Online (SPO). As a trusted technical advisor, you will leverage deep expertise in migration methodologies, tools, and best practices to help customers remove deployment barriers, mitigate risks, and achieve their desired business outcomes. You will play a critical role in guiding customers through every stage of the migration lifecycle, from discovery and planning to execution and adoption. Unlike traditional workload-specific roles, Migration SMEs combine technical depth with customer-facing leadership, enabling them to orchestrate complex migration engagements across multiple technologies and stakeholders. They are accountable for delivering a seamless end-to-end migration experience, driving migration throughput, customer satisfaction, and long-term value realization while helping organizations successfully transform their productivity and collaboration environments in Microsoft 365. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

What You'll Do  Lead customers through complex migration and modernization journeys from Google Workspace, Exchange, File Shares, Box, Dropbox, and cross-tenant environments to Microsoft 365, including Exchange Online, OneDrive for Business, and SharePoint Online. Deliver strategic migration guidance by assessing customer requirements, designing migration approaches, and enabling successful adoption of Microsoft cloud services. Drive customer success by developing scalable migration plans, optimizing migration velocity, and accelerating time-to-value while minimizing business disruption. Serve as a trusted advisor and primary point of coordination between customers, migration delivery teams, partners, and field stakeholders throughout the migration lifecycle. Provide proactive communication, reporting, and risk management to keep stakeholders aligned on migration progress, milestones, dependencies, and remediation plans. Recommend and implement migration best practices, pilot strategies, and data movement optimization techniques to maximize throughput and customer satisfaction. Collaborate with FastTrack Engineering, Product Groups, field