Data Center Operations Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an  Energy Resource Manager  (ERM) with the primary focus at reducing stranded capacity applying optimization techniques of space, power, cooling and network. Being a key member of the local Datacenter Operations team in the deployment planning and optimization of the IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineer. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ERM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.  By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH) , you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet.  As a group, CO+I is focused on personal and professional development for all employees, offer trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

As a successful Energy Resource Manager, your success will be measured by: Data Center Operations Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure. Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity. Ensure compliance with data center business units and service-level policies. Engage with appropriate teams and resources to execute tasks or projects. Manage programs associated with the area of responsibility. Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget. Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. Participate in Root Cause Analysis (RCA) process as appropriate. Raise risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces). Ensure that the critical environment information is properly entered and maintained (tooling). Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs. Service Delivery Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. Manage relationships with vendors and suppliers to ensure that all expectations are clarified,