Senior Manager, Escalation & Defect Management, Product Growth Enablement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Manager, Product Growth Enablement is a cross-functional and highly visible role focused on accelerating product growth by providing dedicated enablement and client-facing support for priority products and initiatives. Positioned as an embedded member of the product team, this role will partner closely with sales, account management, sales enablement, clinical, marketing, operations, implementation, finance and legal teams to help translate product strategy into effective market execution. The role is designed for a strong operator who can work across teams to enable product growth by ensuring cross-functional alignment, operational readiness and effective execution across product, clinical and delivery. This role will be responsible for ensuring assigned products within the portfolio are clearly positioned, adoption is supported and go-to-market teams are equipped to drive results. A Brief Overview Delivers strategic and technical product support through the sales process to achieve revenue, customer, membership, and profit earnings growth. Aligns policies and procedures for the Product, Innovation & Delivery team (PID) with organizational goals. Collaborates with cross-functional teams to ensure seamless communication and coordination between sales, marketing, and customer support departments, contributing to the overall success of sales and product initiatives. What you will do o Partner with product owner(s) and other key stakeholders to support growth initiatives for priority products within the PID portfolio o Help identify and support growth opportunities across target segments o Under direction of product owner, support product launches, pilots, enhancements and adoption initiatives through structured enablement efforts, working across stakeholders to ensure new and evolving offerings are operationally feasible, scalable and launch-ready o Partner with product owner(s), sales and marketing to develop client-specific product narratives and value propositions o Identify gaps, risks and dependencies early, enabling proactive solutions that protect growth timelines and product credibility o Develop and maintain product-specific enablement collateral such as product playbooks, FAQs, pitch decks and use case documentation o Partner with Analytics to lead development of case studies and overall integration of metrics and quantifiable outcomes into collateral that enables data-driven storytelling o Support development of product-specific sales training for new products and features, and coordinate with sales enablement team to ensure timely delivery o Manage client-facing materials and updates; help translate product roadmaps into client-ready messaging and materials o Gather and synthesize client