Microsoft Frontier Company - Principal Consultant, Data & AI

Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day? The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most complex and leading-edge customer engagements.  Driving early-stage deliveries, enhances ISD’s technical capabilities, and partnering with others to develop approaches, innovative solutions, and engineering standards in order to set our sales and delivery teams up for success.  Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and IP capture centered on delivery truth.

Pre-Sales Support Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process. Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.  Technical Delivery Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability. Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.  Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).   Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals.   Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.  Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.  Intellectual Property Management Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves