Sr. Systems Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Our team provides Tier 4 technical escalation support for mission-critical emergency response systems, playing a vital role in our commitment to "Solving for safer".

We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations. We believe that everything starts with our people. As part of a close-knit engineering team, you will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and optimize system reliability. A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed.

System Operations & Technical Support Provide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions Dissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidents Manage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadership Technology Integration & Validation Interface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgrades Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards Cross-Functional Collaboration & Training Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians Participate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needs Travel to customer sites when needed to fulfill onsite engineering support during staff absences or training shifts Job Requirements: Technical Expertise Fluent English Communication to effectively convey complex technical details in written and oral formats Operating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments Networking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration Telephony Systems knowledge covering Analog/Digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routing Hardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrations Professional Experience Problem Solving under pressure while maintaining structured, effective communication with emergency response customers and executive