Service Delivery Manager - S&P - Procurement Ops 4D

Service Delivery Manager - S&P - Procurement Ops Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Role Overview Lead end-to-end service delivery across procurement and supply chain operations, managing a 30+ FTE team, and driving operational excellence across procurement, logistics, warehousing, demand forecasting, inventory optimization, mobile and fleet administration, and client governance. Detailed Responsibilities ·       Lead and manage a global team of 50+ FTE including team leads and SMEs ensuring productivity, SLA adherence, and engagement. ·       Own end-to-end service delivery across Direct and Indirect Procurement, Order Management, Logistics, and Supply Chain operations. ·       Drive governance through weekly/monthly reviews, KPI dashboards, and client reporting forums. ·       Manage procurement lifecycle including sourcing, vendor selection, PO creation, GRN, invoice reconciliation, and payment follow-ups. ·       Oversee procurement of IT hardware, software, and network equipment ensuring cost, quality, and timelines of adherence. ·       Lead supplier performance management including scorecards, contract compliance, and vendor risk mitigation. ·       Drive demand forecasting, supply planning, and S&OP alignment with business stakeholders. ·       Manage inventory optimization initiatives to reduce excess, improve turns, and optimize working capital. ·       Oversee warehouse operations including inventory accuracy, stock reconciliation, and material movement. ·       Manage end-to-end logistics including inbound/outbound shipments, reverse logistics, and delivery performance. ·       Oversee mobile asset lifecycle and internal fleet operations including procurement, allocation, billing, and vendor coordination. ·       Drive SOA reconciliations, audit compliance. ·       Develop dashboards using Power BI, Tableau, and Cognos for operational insights and decision-making. ·       Leverage AI tools, predictive analytics, and RPA to enhance productivity and automate processes. ·       Ensure effective use of Oracle EBS and Oracle Cloud SCM modules for procurement and supply chain operations. ·       Drive continuous improvement through Lean Six Sigma methodologies and digital transformation programs. ·       Identify process gaps, implement automation, and standardize best practices. ·       Collaborate with cross-functional teams including Finance, IT, Sales, and Vendors. ·       Handle client escalations, ensure timely resolution, and maintain strong stakeholder relationships. ·       Lead team development, performance management, and