Director, Implementation

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team.

• We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology.

• We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions.

• We experiment to improve, actively seeking data to inform decisions and to assess our own performance.

• We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

The Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of Waymark implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches. Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management.

This is a hands-on program leadership role for a seasoned project management professional. You will own, build, and run the implementation function's core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches. You and your team will be the connective tissue between Waymark's internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and our external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives. This role is a unique opportunity to build and scale the implementation function from the ground up, allowing you to define the strategic and operational roadmap and evolve the team as Waymark grows.

• Implementation Project Planning & Delivery

• Own end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations.

• Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.

• Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.

• Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.

• Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.

• Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.

• External Stakeholder