Customer Experience Engineer

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Customer Experience Engineer joining Azure Engineering Operations, you will work alongside a team that is customer-obsessed and driven by problem solving. Here, you will work on the latest Artificial Intelligence technologies and engage deeply with enterprise customers, giving you opportunities to influence both cloud strategy and product road maps by partnering directly with engineering teams. Innovation is at the heart of what we do, and you will create solutions to resolve complex engineering problems while surrounded by passionate professionals who believe that extraordinary support is vital to customer success. In this role, you will orchestrate deep engagements in incident management, support, and enablement, amplifying the customer voice throughout our own team and the Cloud + Artificial Intelligence organization. You will have the unique ability to innovate ways to scale insights and solutions across our broad customer base, helping to shape the Quality vision for Azure. Diversity and inclusion are central to how we operate, empowering you to work authentically and achieve your career aspirations. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Drive technical issue resolution and product improvement by analyzing customer telemetry, identifying defect patterns, conducting root cause analysis, and translating findings into actionable product and service enhancements. Support the end-to-end customer solution lifecycle by performing customer environment health checks, guiding deployments and upgrades, optimizing configurations, and ensuring successful adoption of Microsoft solutions. Manage complex customer escalations by prioritizing high-impact issues, leading investigations, providing subject matter expertise, and driving timely resolutions with engineering and support teams. Capture and advocate for customer feedback by identifying usage trends, addressing recurring issues, influencing product roadmaps, and ensuring customers are informed about feature updates and improvements. Collaborate across stakeholders to improve customer outcomes by partnering with engineering, product, program management, and support teams to resolve issues, enhance service reliability, and strengthen customer engagement processes Qualifications Required/Minimum Qualifications Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years of experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.

Proven years of customer facing experience. Demonstrated experience supporting and troubleshooting enterprise-scale, mission-critical applications in a technology environment. Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes. Hands-on expertise in cloud technologies, particularly Azure Infrastructure (IaaS), Kubernetes, Data & Analytics, and Platform Services (PaaS). Experience with on-call support, incident management, and service reliability in cloud environments. Customer-focused mindset with a passion for delivering exceptional customer experiences. Growth mindset with the ability to quickly learn new technologies and adapt in a fast-paced environment. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.  These requirements include, but are