People Services Specialist (Flexible Hours) – French Speaking

People Services Specialist (Flexible Hours) – French Speaking Part-time State/Province: Hertfordshire Business Group: DCS Legal Entity: AECOM Limited Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: UK - St Albans, 10 Bricket Road Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description The People Services team is a centralised Human Resources shared services function , delivering a seamless, responsive and high-quality HR support service through the Workday platform. Reporting to the People Services Manager, this role provides first-class HR administration and employee support across the employee lifecycle. People Services focuses on delivering efficient, accurate and customer-focused support for a broad range of HR activities, with particular emphasis on employee lifecycle management, complex case resolution and policy guidance. As a People Services Specialist, you will provide high-quality HR support across a variety of employee lifecycle processes, managing complex requests that require analysis, investigation, critical thinking and collaboration with colleagues and third party providers. You will take ownership of HR cases from initiation through to resolution, ensuring an excellent employee experience while maintaining compliance with company policies and local legislation. The role also involves providing first-line guidance on HR policies and encouraging the effective use of Workday, ServiceNow and self-service tools. This is a part-time position supporting employees across multiple countries, with a particular focus on French-speaking employees and stakeholders. The successful candidate will be fluent in French and able to provide high-quality HR support in a multilingual, international environment. Key Responsibilities • Manage complex employee data changes within Workday, ensuring accuracy and compliance with local legislation, audit requirements and employment terms. • Independently manage end-to-end employee lifecycle activities, ensuring timely processing and delivery of employee documentation. • Manage HR cases through ServiceNow, ensuring timely resolution, SLA compliance and excellent customer satisfaction. • Provide HR support and guidance to French-speaking employees and managers, ensuring a consistent and high-quality employee experience. • Ensure a smooth, accurate and timely flow of HR information to Payroll, Finance and other key stakeholders. • Provide first-line advice on company policies, employee benefits, leave of absence and HR processes. • Audit employee transactions before final approval within Workday, identifying and resolving any issues. • Collaborate with local HR teams on visa and immigration-related matters where applicable. • Work with third-party providers to resolve complex HR and immigration queries. • Ensure compliance with GDPR, company policies, SOX controls and all internal governance requirements. • Support managers and employees in using Workday and other HR systems, promoting