Pre - Visit Coordinator

This position is Remote in EST, CST, or MST. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Member and Clinician Support team is responsible for coordination of Pre-Visit assessments before HouseCalls Visits to ensure accurate up to date information is documented, including communication with providers (both internal and external) as well as members, and their families. The Pre-Visit Coordinators work in a fast-paced, high volume, call center environment, virtually, from their own home, to provide immediate care coordination needs via telephonic inbound and outbound calls. This position is full time, Monday - Friday. Employees are required to work during our normal business hours of 9:45 am - 6:15 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 2 - 3 weeks of paid training. The hours during training will be 9:00 am - 5:30 pm CST. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Completes telephonic outreach to members utilizing auto-dialer and manual dialing Receive inbound calls from members and transfers from other departments Influences member to fully complete the Pre-Visit Assessment Ask member assessment questions and actively listen to member responses Accurately document demographic and medical history information in the Pre-Visit assessment Ensures member has access to Primary Care Provider (PCP) Identifies and documents gaps in care, preventative screenings, allergies, and surgeries Provides excellent customer service to both members and providers Consistently meets metrics, for quality, productivity, and outcomes Constantly maintains schedule adherence and good attendance Maintains confidential health information according to state and federal regulations including HIPAA Common Language of Leadership Behaviors for Success: Serving Customers Being Accountable Influencing Others Delivering Results You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience 1+ years of experience collecting and documenting medical history information and using medical terminology Work experience with using Microsoft Word (edit, create and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring) Ability to work any of our full time, shift schedules during our normal business hours of 9:45 am - 6:15 pm CST from Monday - Friday, including the flexibility to work occasional overtime or weekends based on business needs Preferred Qualifications: Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA) Experience in working with Medicare and / OR Medicaid members / patients Experience