Software Engineering Manager - Reliability Engineering, Store Systems (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Purpose: As a Software Reliability Engineer Manager on the Store Systems RE team, you will ensure the resilience, performance, and security of our Store System and related application, working alongside partner Dev and Enablement teams supporting our critical Engineering Experience services. As a subject matter expert in Reliability Principles and Practices, you will act as an anchor for our Store Systems RE team, mentoring junior engineers — leading incident triage, root cause analysis, driving no-repeat resolutions of systemic problems through ownership of blameless postmortems. Your mission is to ensure that reliability is engineered into our platforms through automation, rigorous change, incident, problem management, and destructive testing, while establishing and enforcing Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions.

30% Strategy & Planning: Looks across teams with a focus on alignment and dependencies Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners Determines value to the business of anticipated Systems Engineering efforts Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities 20% Delivery & Execution: Leads configuration, debugging, and support for infrastructure Documents, reviews and ensures that all quality and change control standards are met Leads field and corporate roll-outs of technology Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs Creates and optimizes specifications for complex technology solutions Provides regular status to leadership regarding progress of Systems Engineering efforts Manages vendor relationships Manages, reviews, and approves purchase requests for hardware and software 20% Support & Enablement: Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals Receives and prioritizes escalations and incoming requests from product teams and stakeholders Guides the production of in-house documentation around solutions Monitors tools and proactively helps teams struggling with systems issues 30% People: Provides leadership, mentoring, and coaching to Systems Engineering professionals Attracts, retains, and develops top talent Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback Fosters collaboration with team members to drive value, and identify and resolve impediments Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Guides more junior team members in strategy, alignment, analysis, and execution tasks Participates in and contributes to learning activities around systems engineering core practices (communities of practice) Direct Manager/Direct Reports: Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.

Typically requires overnight travel 5% to 20% of the time.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Located in a comfortable indoor area. Any