Account Manager ISC, North (Delhi - NCR Region)

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary  MoReTec  recycling technology, LYB is enabling a more sustainable future for generations to come.  LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society. BASIC FUNCTION:

The role is an individual contributor and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value creation, manage the order-to-cash process and improve customer satisfaction of LyondellBasell’s commodity polyolefin products at customers within a specific region in line with the defined business strategy. RESPONSIBILITIES AND ACCOUNTABILITIES :

Develops and nurtures relation­ships with customers, identifying new trend-setters and establishing solid relationships with them. Makes recommendations on potential improvement of overall marketing drive for the segment to the Business Management. First information point for the provision of know-how and data relating to the products and the market for those products coming from the strategic marketing segment of the organization. Identifies and develops new customers. Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines. Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital. Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group. Efficiently plans customer visits and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report. Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions. Actively investigates continued improvement in sales methods (promotions, publicity, sponsorships, packaging, etc. Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: Customers and internal interfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services. Respects all policies and procedures and proactively “lives” them. To follow the company policy about Product risk management.  Work in collaboration with AD/TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI. Follow up of claims in guidance with the policy for product risk management. PERSON SPECIFICATION:

Education: University or college degree in sciences or engineering in polymers or chemical; Degree in Business Administration MBA or master will be a plus Work Experience: Minimum  10 years' experience in Polymers Sales or Marketing or Business Management Critical Competencies

Drives Results – Demonstrate Strong drive to achieve superior results; Drives