Revenue Operations Director

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

The Revenue Operations organization enables scalable, predictable growth by connecting strategy to execution across the full customer lifecycle. We partner closely with Marketing, Sales, Customer Success, Finance, and Business Technology to establish the processes, data, systems, and operating rhythms that improve revenue performance. Our team brings together insights and action, turning complex business signals into clear priorities, consistent execution, and measurable outcomes. We are accountable for strengthening alignment across go-to-market functions while continuously improving the experience for our customers and internal teams.

As Revenue Operations Director of Canada and Mexico, you will lead strategic operational initiatives that drive growth while improving the effectiveness, efficiency, and predictability of our go-to-market organization. You will serve as a trusted thought partner to senior business leaders, translating strategy into scalable processes, performance management, and technology-enabled solutions. You will own the operating cadence for key revenue processes, including planning, forecasting, pipeline management, territory and capacity decisions. You will lead through influence across a broad, cross-functional stakeholder group and develop a high-performing team of operations professionals.

Work in partnership with revenue leaders to design and execute the operations strategy, roadmap, and annual operating plan in alignment with company growth priorities. Establish and continuously improve operating rhythms for planning, forecasting, pipeline inspection, business reviews, and executive decision-making. Partner with Sales, Marketing, Solution Consulting, Value Management, Customer Success and Finance leaders to drive alignment across the end-to-end customer lifecycle. Define the metrics, dashboards, and analytical frameworks that provide leaders with timely, actionable insight into revenue health, conversion, capacity, productivity, and forecast risk. Lead initiatives to improve demand generation, forecast accuracy, pipeline quality, sales productivity, territory coverage, and customer retention and expansion. Identify operational friction, systemic risks, and growth constraints; prioritize and lead cross-functional solutions.

Basic Qualifications 8+ years of experience in Revenue Operations, Sales Operations, Go-to-Market Strategy, Business Operations, Finance, or a related field. Experience leading complex, cross-functional operations in a high-growth SaaS or enterprise technology environment. Demonstrated experience with market sizing, annual planning, forecasting, pipeline management, sales performance measurement, and executive business reviews. Strong analytical and financial