Customer Service Specialist II

Work Schedule First Shift (Days) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: At Thermo Fisher Scientific, you'll be part of a team enabling customers to make the world healthier, cleaner and safer. As a Customer Service Specialist II, you'll manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle. You'll serve as a key liaison between customers and internal teams, ensuring exceptional service delivery while supporting business growth and operational excellence. Working in a dynamic, collaborative environment, you'll handle sophisticated customer requirements, resolve escalated issues, and identify process improvements. You'll build strong relationships with stakeholders across sales, operations, finance and other functions to deliver seamless customer experiences. This role offers excellent opportunities for career development within our innovative organization.

In addition to standard customer service responsibilities the   Customer Service Specialist II will:       Assure   timely   and effective order processing through monitoring of daily procedures for assigned D&I sites .   Help answer and resolve daily Customer Service Specialist questions and problems in a quick and efficient manner  Ensure that customer purchase orders and returns are processed in   a timely   and   accurate   manner and that they meet all customer requirements .   Process customer invoices and resolve invoice discrepancies .   Track backorders   and inform customers of changes.   Participate in special projects to enhance productivity   Assist   in creating SOP’s/Standard Operating Procedures for Account Services. Be a point person to help solve system issues, challenging customer requests, and return transactions   Be a primary point of contact for the warehouse/operations team to assist answering questions and resolving issues   Identify   and lead   process improvement projects   within Account Services   Serves as a Representative of Account Services for cross functional projects   Assist   in training   new of hires with the Account Service Department.

Bachelor’s Degree   or 3 years or more related customer service-related experience    Ability to understand and answer system-related questions a nd resolve   complex issues     Be able to effectively engage with other departments within the Company such as   Supply Chain , Sales,   Product Management, Finance,   and Accounting .   Excellent organizational skills and the ability to prioritize and manage diverse projects .   Detail oriented   and successful at multitasking.   Have a “Customer Service” approach to relationships with internal and external   customers     Preferred Qualifications:     Proficient computer skills including   experience   utilizing   an ERP system (AS 400 or similar),   Microsoft Outlook , Salesforce, Poka Labs,   and spreadsheet analysis in Excel .   Strong written and oral communication skills with the ability to interact with a wide variety of audiences .     This position has not been approved for Relocation Assistance.     At Thermo Fisher Scientific, each one of our   120,000   extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier,